Laura Tomac
CLIENT RELATIONS · BRAND PARTNERSHIPS · DIGITAL CONTENT
Ottawa, ON · +1 (613) 618-1225 · lauratmc_@hotmail.com · lauratmcportfolio.com
Summary
Client-first professional with experience in relationship management, needs-based advising, and delivering tailored solutions across fast-paced environments. Skilled at building trust with diverse clients, identifying opportunities to add value, and communicating clearly across different backgrounds. Trilingual in English, Turkish, and Russian. Passionate about the creator economy, brand partnerships, and talent management.
Experience
Client Relations Coordinator
Solvareya Group Ltd. · Ottawa, ON
Jan 2025 – Present
- Manage 15+ client accounts end-to-end as primary point of contact, maintaining a 95%+ satisfaction rate
- Conduct needs-based discovery conversations, contributing to a 20% improvement in client retention
- Support onboarding of 10+ new clients within 6 months through proactive outreach and relationship building
- Resolve client concerns at first point of contact, reducing escalations and strengthening trust
Digital Content Designer
Paden Cosmetics · Istanbul, Turkey
Sep 2024 – Feb 2025
- Grew social media engagement by 30%+ through data-driven content strategies
- Created campaign visuals, Instagram stories, and branded content aligned with brand objectives
- Monitored KPIs and produced performance insights to inform future content decisions
Graphic Designer
Xactly Design & Advertising · Ottawa, ON
Aug – Dec 2024
- Worked directly with clients to deliver customized creative solutions across multiple accounts
- Managed brand social media using Sprout Social, tracking engagement and scheduling content
- Maintained strong client relationships through consistent, responsive communication
Customer Service Representative
Cherry Hill Programs · Ottawa, ON
Nov – Dec 2023
- Served 50+ customers daily in a high-volume seasonal retail environment
- Resolved client concerns on the spot, delivering a personalized and memorable experience
Education
Diploma in Interactive Media Design
Algonquin College · Ottawa, ON
GPA: 3.69 / 4.00 · Dean’s Honour List (3×) · Graduated with Honours
2023 – 2025
Skills
Client Relations · Needs-Based Advising · Account Management · Social Media Strategy · Content Creation · Brand Partnerships · Sprout Social · Adobe Creative Suite · Figma · Canva · WordPress · Shopify · MS Office
Languages
English (Business Fluent) · Turkish (Native) · Russian (Basic)
Laura Tomac 